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Telus Customer Service Number, Phone and Email

Telus is a telecommunications company based in Canada which provides communications services and products like counting data, voice, entertainment, Internet protocol, video, and satellite TV. Their wireless section, called the Telus Mobility, offers CDMA 2000, IDEN, and HSPA+ based mobility phone network services.

Telus is an associate and affiliate of the British Columbia Technology Industry Association. They have around 12.4 million customers, which includes 7.1 million wireless subscribers, 3.7 million wireline network access lines and 1.2 million internet subscribers and over 400,000 TELUS TV customers. Telus earns around $10.1 billion as annual revenue.

telus

Telus is run by its CEO and President, Darren Entwistle, since 2000. They were credited by the Association of Fundraising Professionals, as the most outstanding philanthropic corporation globally for the year 2010. Telus is said to be the first Canadian company to have obtained this honorable recognition. Telus believes that they are helping their consumers to stay connected and entertained, on the go, by providing them the multi functional services using the leading-edge technology.

Telus has around 9000 employees in Philippines, wherein it is called as Telus International Inc. They have their regional office in Pasig City, while their satellite offices are in Taguig City. They have recently started an office in Cubao, Quezon City. Most of the workforce present in the Philippines is used for Canadian business process services and customer service calls. They have their other regional offices in Gyeonggi-do, Korea and Vancouver, Canada. Telus has expanded into the United States too with employing 300 people in a call center in Guatemala in July 2009. They have their headquarters in Singapore.

There are four ways to contact Telus.

Phone Numbers:

Call them by dialing *611 on your TELUS mobile phone or at one of the following numbers.

Canada toll-free: 1-866-558-2273

Vancouver: 604-291-2355

Calgary: 403-387-5825

Eastern Quebec: 1-800-463-8988

Toronto: 416-279-2532

International roaming support line:

1-416-940-5995

U.S. roaming support line:

1-866-771-9666

TTY Clients

TTY to Voice 711

TTY to TTY 1-800-855-1155

Voice to TTY 1-800-855-0511

Email:

When you visit the following link, you will be asked whether you are a Telus client. If you say “Yes”, you will be asked to Login to your account.

If you say “No”, you will be shown a form and asked to fill in the details requested there.

They will respond back to your email address regarding your inquiry.

Write to them:

You can write to them about your queries at the following address.

TELUS Mobility Client Care

200 Consilium Place, Suite 1600

Scarborough, Ontario

Canada M1H 3J3

When you are writing to them about your queries, make sure to include the following details

  • Your name
  • TELUS account number or mobile phone number
  • Alternate contact number

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